Shipping, Returns and Refunds

SHIPPING 

We offer the following postage options:

      Polarbox Eskys- Regular $22.00 and  Express $24.00

• Regular post - $14.95

• Express post - $15.95

• Orders over $200 free

We also offer free local pick up. You can collect your order for our store at 33 Talbragar St, Dubbo, during business hours. Please allow 1 business day for your order to be packed ready for collection.

Note: we do not currently offer international shipping.

RETURNS/EXCHANGES

ALL SALE ITEMS ARE STRICTLY NO RETURNS OR REFUNDS

No change of mind or returns on all purchases no refund or exchange on sale items. if the retailer choses to exchange product there will be a 20% restocking fee added to cost of total charges.

Note: NO Returns or exchanges on  change of mind on full Price items 
Return shipping costs are at your own expense.
All purchases of ‘sales’ items are final  No return or exchange on these products. 

FAULTY ITEMS

We always aim to provide our customers with high quality products and personally check each item before it is shipped. If you received an item that you believe has a manufacturing fault, please email thegiftclosetdubbo@gmail.com and provide a photo showing the defect/fault. We’ll work with you from there to find a solution.

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.